Client Manager for Social Media Marketing Agency - Contract to Hire

We're a boutique social media agency working with wellness, health and lifestyle brands across the US and UK. We're hiring a sharp, client-facing Client Manager to join our small, fast-moving team.

This role starts part-time, with a clear path to full-time as you build relationships with our clients, our team and our processes.

About the Role

You'll be the main point of contact for our clients — the voice of the agency on every call, every email, every update. Clients should always feel like they're in good hands and that things are moving forward. Behind the scenes, you'll be shaping content direction with our strategy team, briefing our designers and editors, managing our VA, and keeping the founders looped in on results and anything that needs attention.

This isn't a content creation role — you won't be designing or editing yourself. It's a role for someone who's organised, proactive and genuinely good with people, who can translate client goals into clear direction for a creative team, and who's always looking for ways to make the agency run more efficiently as we grow.

Responsibilities

Client Communication

Be the primary point of contact across all client accounts

Run client calls with confidence and professionalism

Manage day-to-day communication via email and messaging platforms

Keep clients consistently informed, reassured and ahead of schedule

Content Direction & Creative Briefing

Help shape content ideas and direction alongside our strategy team

Write clear, detailed briefs for designers and video editors

Review deliverables before they go to the client, catching issues early

Make sure everything that goes out is on-brand, on time and to standard

Team & Operations

Manage the VA on admin, scheduling and organisational tasks

Keep workflows moving smoothly across the team

Spot bottlenecks or delays before they become client-facing problems

Proactively identify and implement systems that improve efficiency, productivity and workflow as the agency grows

Reporting

Give founders regular updates on client health, team performance and anything worth flagging

Track deliverables and deadlines across every active account

Support monthly client performance reporting

What We're Looking For

Must Have

Prior experience as a Client Manager or Account Manager at a social media or creative agency — this is non-negotiable, we need someone who's done this before

Fluent, polished written and spoken English — you'll be client-facing with US and UK brands

Strong organisational instincts and real attention to detail

Comfortable juggling multiple clients and priorities without anything slipping

Warm, confident, professional communication style

Naturally proactive — you catch problems before they're handed to you

A track record of building or improving systems and workflows, not just following the ones already in place

Nice to Have

Basic Canva skills, enough to make small tweaks without looping the designer in for every minor change

Basic video editing ability, enough to handle quick revisions

Comfortable in tools like Notion, Slack, Trello, Asana or similar

Experience briefing creative teams on content direction

Solid understanding of how content actually works on Instagram, TikTok and Facebook

What Success Looks Like

Clients always feel supported and never have to chase us for updates

The creative team always has clear, actionable briefs to work from

Founders are never blindsided by a client or team issue

Deadlines are hit, every week, without exception

You take on more ownership as you grow into the role

Structure, Compensation & Growth

This starts as a part-time role. As you get up to speed with our processes and clients and prove you're the right fit, it grows into full-time.

Compensation is a flat rate per client managed — the more clients you handle well, the more you earn. Full details discussed with shortlisted candidates.

We're looking for someone who wants to build with us long-term, not just fill a short-term gap.

To Apply, Please Include

Your experience as a Client Manager or Account Manager at a social media or creative agency

An example of managing multiple client accounts or projects at once

How you typically brief a creative team (designers/editors) on content direction

The tools you use to stay organised and keep a team on track

A short paragraph on how you'd handle a client who's unhappy with a deliverable

Any basic design or video editing experience

Your availability and expected rate per client

We're a small team that moves fast and holds a high bar. If you take pride in making things run smoothly and never letting things fall through the cracks, we'd love to hear from you.