Support Contractor
Overview We're looking for a sharp, organized contractor to own support ticket triage for Pioneer. You'll be the first filter on incoming support volume — categorizing tickets, clearing known issues quickly, and making sure the engineering and product teams only spend time on what actually needs them. Responsibilities - Review and process all incoming support tickets on a regular basis - Classify each ticket into one of three buckets: *known bug*, *answered question* (with a canned or templated...
Skills and Expertise
Activity on this job
About the client
Explore similar jobs on Upwork
How it works
Create your free profile
Highlight your skills and experience, show your portfolio, and set your ideal pay rate.
Work the way you want
Apply for jobs, create easy-to-buy projects, or access exclusive opportunities that come to you.
Get paid securely
From contract to payment, we help you work safely and get paid securely.
Want to get started? Create a profile
About Upwork
Find the best freelance jobs
Growing your career is as easy as creating a free profile and finding work like this that fits your skills.
Trusted by
GoDaddy